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First Five Notes

How do I restore an App Store purchase?: Open Parent Settings or the unlock screen, tap Restore Purchases, and pass the parental check. Use the Apple ID that made the purchase. Family Sharing works — family members restore through Apple on their own devices.
How do I restore a website purchase in the app?: In Parent Settings, sign in with the parent account from your website purchase. Website purchases restore in the app; App Store purchases restore through Apple, not on the website.
How do I reset the parent account password?: On the First Five Notes website — the app doesn't handle passwords.
How do I delete the parent account?: Sign in, open Parent Settings, choose Delete Account, and pass the parental check — or email us below. This removes the account and its website purchases. App Store purchases stay with Apple.
Why does First Five Notes ask for microphone access?: Only to hear whether the right note is being played. Sound is processed on the device and never recorded, stored, or sent anywhere.
Does First Five Notes work offline?: Yes — lessons and progress work offline. Website purchases stay unlocked for up to 30 days between check-ins.
What happens to progress when I switch instruments or update the Clarinet app?: Each instrument keeps its own progress, and progress from the original Clarinet app carries over automatically.

Need help with a parent account or deletion request? Email justin@virtunity.io.

Virtunity Practice

How do I link my student to my class?: Open Add Students in the Teacher Dashboard and share the invite code, QR code, or email invitation. The student signs in or creates an account and accepts the invitation.
How do I reset my Virtunity Practice password?: Tap ‘Forgot Password’ on the login screen. Check your email for a reset link.
Which instruments are supported?: Bb Clarinet, Flute, Alto Saxophone, Tenor Saxophone, Trumpet, Trombone, Euphonium, Tuba, French Horn, and Percussion.
How do practice plans work?: A teacher can assign scales, exercises, repertoire, and a focused practice plan. Students open the assigned work and mark it complete as they practice.
Is Virtunity free?: Yes. Virtunity is free today on the App Store.

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First Five Notes

How do I restore an App Store purchase?

Open Parent Settings or the unlock screen, tap Restore Purchases, and pass the parental check. Use the Apple ID that made the purchase. Family Sharing works — family members restore through Apple on their own devices.

How do I restore a website purchase in the app?

In Parent Settings, sign in with the parent account from your website purchase. Website purchases restore in the app; App Store purchases restore through Apple, not on the website.

How do I reset the parent account password?

On the First Five Notes website — the app doesn't handle passwords.

How do I delete the parent account?

Sign in, open Parent Settings, choose Delete Account, and pass the parental check — or email us below. This removes the account and its website purchases. App Store purchases stay with Apple.

Why does First Five Notes ask for microphone access?

Only to hear whether the right note is being played. Sound is processed on the device and never recorded, stored, or sent anywhere.

Does First Five Notes work offline?

Yes — lessons and progress work offline. Website purchases stay unlocked for up to 30 days between check-ins.

What happens to progress when I switch instruments or update the Clarinet app?

Each instrument keeps its own progress, and progress from the original Clarinet app carries over automatically.

Need help with a parent account or deletion request? Email justin@virtunity.io.

Virtunity Practice

How do I link my student to my class?

Open Add Students in the Teacher Dashboard and share the invite code, QR code, or email invitation. The student signs in or creates an account and accepts the invitation.

How do I reset my Virtunity Practice password?

Tap ‘Forgot Password’ on the login screen. Check your email for a reset link.

Which instruments are supported?

Bb Clarinet, Flute, Alto Saxophone, Tenor Saxophone, Trumpet, Trombone, Euphonium, Tuba, French Horn, and Percussion.

How do practice plans work?

A teacher can assign scales, exercises, repertoire, and a focused practice plan. Students open the assigned work and mark it complete as they practice.

Is Virtunity free?

Yes. Virtunity is free today on the App Store.